Facility service

The current mood of workers' organizations, the President and the rest of us

In today's employees labor facilities maintenance technician for custodial staff, all CEO's are encouraged to do more with less. In most cases much less. These "impotence" includes lower wages, fewer benefits, less benefits, and as we all know, less time at home () + hours. Forty-hour week, what is it? Which disappeared with the golden clock at the time of retirement, job security and free health insurance. Sounds pretty depressing when you think about it. If the date that a complete and comprehensive picture of employee morale in the work with today's body image is really disturbing. The consequences for our society, from the CEO to the plant maintenance workers cause problems in the market.

What are the implications for our facility or customer service programs?

Poor service, poor quality. These are harbingers of death for each site, products or services. Come on, be honest, how many times have you seen or been victims of one or the other lately? Often we see them in other facilities or services, but only rarely, we see it in our own. It is hidden because most of those whose job it is to be sought, such things. It is pretty hard to justify excessive advertising budgets that did not seem that the introduction of new converts in what you believe is an excellent product or service. It is not surprising, given that most customers do not complain, but they are more than happy that 10 of their best friends or tens of thousands webwhat lousy service they receive on your website or talking about how bad the control product. In short, the consequences for you or your institution or service is simply a disaster and an early death for your career or business.

The secret solution to the problem Facilities orcustomer Product Service

Take advantage of the internal audits, customer surveys, tighter quality control checks. Tried that already without success? Many facilities manager has. The only successful strategy is to make your employees in what you are trying to buy. You must be able to really listen. If there is a problem that can sell to pay is often difficult. Explain your position and the parties involved and express their desire for a better service or a product is a long way to go. Examine your budget to grease stains and some tuning to allow for additional benefits or wage increases, no matter how low. , Evidence that you have been listening and responding. Follow up with a campaign, in which employees are entitled to save money, be energy, materials and time approved for businesses. Award for all the positive suggestions and compensatory and publicly thank all the money for bringing the bottom line. After all, that is why our people, our resources for our company, products or services. Listen to demonstrate commitment and reward those that contribute to success. Do not wait to start now, you will be surprised to see how quickly a return on investment and a higher morality and new energy for your work force.